Interligne launches support services through text messaging for LGBTQ+ youth

By WebmestreHome, News

Montréal, September 13, 2017 – Today, Interligne launches its help and information service available through text messaging, thus offering a new platform for LGBTQ+ youth in need of support. Confidential, this service is available from 11:00 a.m. to 11:00 p.m., 365 days per year.

The text message support service comes in addition to the telephone helpline, online chat and email services already offered by Interligne. This new text-messaging platform, much like the organization’s recent name change from Gai Écoute to Interligne, is an effort to better reach, among others, youth between the ages of 12 and 17 years.

“We know that many teens prefer to communicate their hardships through text messaging. In addition, a recent survey of LGBTQ+ communities across Canada1 confirmed that the questioning, acceptance and coming out process with respect to sexual orientation and gender identity occur on average between the ages of 12 and 15 years. Since such a process brings about peak levels of suicidal risks, it is all the more important for us to be accessible to teens using their most relatable form of communication,” explained Pascal Vaillancourt, executive director of Interligne.

Rapid and user-friendly, text-messaging support can be used by everyone by sending a text message to 1 888 505-1010. A team of listeners dedicated to text messages will answer between 11:00 a.m. and 11:00 p.m. Should one send a message outside of these hours, the sender will be redirected to the other help and information services offered 24/7.

This new service is made possible thanks to the generous contributions of TELUS, the St-Hubert Foundation and several Members of the National Assembly of Quebec.


About Interligne
Interligne is a first response centre that provides help and information to those concerned with sexual orientation and gender diversity. Because its services are accessible 24 hours/day, Interligne is able to offer support to the LGBTQ+ communities, their friends and family and to service providers in the health, education and social service sectors. With its awareness activities, Interligne helps achieve greater acceptance of LGBTQ+ realities. For more information, visit

Maryse Bézaire – Director of communications
514 866-6788 ext. 129 or 514 738-7322

1. Survey prepared for Fondation Jasmin Roy, 2017.